As you can see I have changed my website to a WordPress site. But this has not been an easy change. It has been highly frustrating to say the least.
I am not all that tech savvy but I do know a few things. When I took out my domain name of sylviapatzold.com, I had purchased it with a company (I really can’t remember who it was). After hunting around for a free website host, it took me a while to settle with Ignite Builder. I built my website and kind of just sat back and let things settle.
I have another blog and a website with GoDaddy. GoDaddy has been extremely helpful and I thought I would make my life easier by including my author’s page with GoDaddy and just change it into a blog with WordPress. And so my frustration begins.
I was told by GoDaddy that my domain name was with register.com. GoDaddy told me to change the nameserver and they gave me the instructions on how to do all of that. Except when I got to register.com, I had no idea how to log in since I did not remember signing up with them. So I called their customer service. I told them I wanted to redirect my domain name to GoDaddy. Mistake. They then told me that my domain name was with their international division and my call was redirected to them only to be told that weebly.com was hosting my domain name.
I logged into my account with weebly.com only I could not find my domain name of sylviapatzold.com. So I emailed their customer service (which was not easy to find). I made the mistake of telling them that I wanted to redirect my domain name to GoDaddy. I was told that customer service could not do it, that I would have to do it. Starting to get a little frustrated.
I had to email weebly.com again to tell them I could not find sylviapatzold.com on my account. They emailed me back with the email address that had access to sylviapatzold.com. I had to email weebly.com to ask them for a password since I did not have that information. Getting more frustrated.
When I finally received all the information to be able to log into the account, that I did not know I had, I could not access the domain name to make the changes. Getting a little tight around the lips now.
Again, I emailed weebly.com to ask them how to change the nameserver on my domain name. I received another email saying they could not do it, that I would have to log into my account to make the changes. I thanked them very much for their non service, by now being not so gentle with my keypad, logged into my account, and finally was able to make the changes to the nameserver.
I received a number of customer satisfaction surveys from weebly. Since I couldn’t figure out how to give them negative scores, I went ahead with the extremely dissatisfied. My recommendation? Keep track of who is hosting your domain name and DO NOT use weebly.com.